SweepLogic — Refund & Returns Policy
Last updated: July 2026
SweepLogic products are commercial NinjaTrader 8 (NT8) indicators and add-ons — licensed digital software. Because these are downloadable products, this policy replaces any expectation of physical returns. Please read it before purchasing.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on every SweepLogic indicator. If the product doesn’t work for you, request a refund within 7 calendar days of your purchase date and we’ll return your money in full.
The 7-day window begins at the timestamp of your completed order confirmation.
How to Request a Refund
- Email support@tradethesweep.com from the address used at checkout.
- Include your order number and the product name(s).
- Briefly tell us what didn’t work — this isn’t required for approval, but it helps us improve the suite.
We aim to acknowledge every request within 2 business days and process approved refunds within 5–7 business days to your original payment method. Depending on your bank or card issuer, funds may take additional time to appear.
Eligibility
A refund is honored when all of the following are true:
- The request is made within 7 calendar days of purchase.
- The purchase was made directly through SweepLogic (WooCommerce checkout). Purchases made through a third-party reseller are subject to that seller’s policy.
- The license has not been abused (see Exclusions below).
You do not need to prove the product is defective. Within the 7-day window, “it wasn’t the right fit” is a valid reason.
What Happens to Your License
SweepLogic indicators are delivered as licensed software. When a refund is issued:
- Your license key is deactivated, and access to the product download is revoked.
- You agree to remove and stop using the indicator files on all machines.
- Continued use of a deactivated product after refund is a breach of the license terms.
Refund and license deactivation happen together — a product cannot be both refunded and retained.
Exclusions & Limitations
Refunds may be declined in the following cases:
- Requests made after the 7-day window. We may still consider genuine technical issues on a case-by-case basis, but the guarantee itself expires at day 7.
- Repeat refunds. We reserve the right to decline refunds from accounts that have previously refunded the same or similar products, or that show a pattern of buy-refund cycling.
- License sharing or redistribution. If a license has been shared, resold, or distributed to others, the guarantee is void.
- Chargebacks filed before contacting us. If you initiate a chargeback or payment dispute instead of requesting a refund directly, we reserve the right to dispute it and to suspend the associated license and account. Please reach out first — we resolve almost everything faster than a bank does.
Bundles & Suite Purchases
If you purchase a bundle or multi-indicator package and request a refund within 7 days, the entire bundle is refunded and all included licenses are deactivated. Partial refunds on individual indicators within a bundle are handled case-by-case.
Technical Support Comes First
Many refund requests come down to setup, not the product. Before requesting a refund, we’re happy to help you:
- Install and enable the indicator in NT8
- Match settings to your instrument, session, and timeframe
- Resolve compile or licensing errors
If a technical issue is preventing the product from working as described, contact support@tradethesweep.com — we’ll usually have you running the same day.
Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your purchase governs your order.
Contact
Email: support@tradethesweep.com
SweepLogic — Trade the Sweep. Exit the Trap.